On-demand webinar

Beyond chatbots: Elevating self-service with virtual agents

A comparative look at how virtual agents outperform traditional chatbots
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As customer care volumes increase, the limitations of traditional chatbots become increasingly apparent. Limited capabilities and rigid workflows lead to customer frustration, higher operational costs and missed opportunities to deliver personalized experiences.

Watch this on-demand webinar to explore how advanced virtual agents go beyond traditional chatbots to revolutionize customer interactions. From first contact to final resolution, this session demonstrates how virtual agents enhance every stage of the customer journey — offering superior experiences, improved efficiency and measurable business impact.

Watch the session now and discover how to

  • Handle intricate queries with precision: Learn how virtual agents use advanced AI to deliver intelligent, human-like responses — even for complex customer needs that traditional chatbots can’t manage.
  • Seamlessly collaborate with human agents: Discover how virtual agents enable smooth handoffs to live representatives when needed, ensuring a frictionless and satisfying customer experience.
  • Automate workflows for increased efficiency: Explore how features like automated conversation summaries and wrap-up codes simplify operations, boost productivity and lighten the workload for your team.

Who should attend: This webinar is ideal for contact center leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.

Meet the speakers

Arpita Maity-Peschard

Arpita Maity-Peschard

Director, Product Marketing, AI

Mitch Mason

Mitch Mason

Principal Product Manager, Virtual Agent