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Research report
Discover why Genesys is a leader in end-to-end customer engagement technology for insurers
Customer expectations are rising in every industry — insurance is no exception. Disconnected interactions disappoint customers. And that just won’t cut it anymore.
Insurers must redefine policyholder engagement and deliver a satisfying end-to-end customer experience. To do this, they need a consolidated customer engagement platform that integrates customer data, journey analytics, orchestration and marketing optimization.
Get the full Omdia Universe report to learn why Genesys is positioned as a leader in customer engagement platform technology with solutions for insurers of all sizes. You’ll get:
